COUNTRY & SHIPPING TIMES

SINGAPORE: 4 to 8 business days
JAPAN: 4 to 8 business days
KOREA: 2 to 5 business days

UNITED KINGDOM: 5 to 10 business days
FRANCE: 5 to 10 business days
GERMANY: 5 to 10 business days
THE NETHERLANDS: 5 to 10 business days
ITALY: 5 to 10 business days
SPAIN: 5 to 10 business days
POLAND: 5 to 10 business days
PORTUGAL: 5 to 10 business days
SWITZERLAND: 5 to 10 business days
NORWAY: 7 to 14 business days
FINLAND: 7 to 14 business days
DENMARK: 7 to 14 business days
SWEDEN: 7 to 14 business days
REST OF EUROPE: 10 to 20 business days

AUSTRALIA: 7 to 14 business days
NEW ZEALAND: 7 to 14 business days

CANADA: 5 to 10 business days

We do not offer next day deliveries.

Please allow 1 to 3 business days for us to process your orders.

We employ small batch production as well as a on-demand manufacturing model. This reduces the risk of excess inventory and reduces waste from overproduction. Processing time may be longer during high-demand seasons. Thank you for your understanding.

All orders are tracked. You can track your parcel here or contact us via email at info@hanarii.com

We handle the all taxes for you and most of our parcels are delivered successfully without incurring any fees. However, if you are experiencing an issue regarding this, please contact us immediately at info@hanarii.com

Depends. If you have ordered different items in one order, they may arrive to you at different days, depends on the inventory, the warehouse we ship them out from and shipping speed!

We ship your order using the exact address and information that are provided to us at the time of checkout. We cannot make any changes once your items are shipped out.

If you realise that you have entered the wrong address within 4 hours after ordering, you can request an order cancellation for a full refund.

Please make sure that you provide us the full address and correct details to ensure a timely, safe and successful delivery.

Any order that is not successfully delivered due to missing or incorrect information will be the sole responsibility of the customer. At our discretion, we may offer to refund such orders either in part or in full.

If your parcel is marked as delivered by the delivery company but you have not received it yet, it may be possible that it is held at your local depot, stolen, lost, or delivered incorrectly.

Please report a missing parcel to us as soon as possible - ideally within 5 days of it being marked as delivered. The postal service may find it difficult to locate or investigate your parcel if you report this outside of this timeframe.

If your parcel is marked as delivered but you do not have your item, please check your door or mailbox for a delivery note. If your local postal service have unsuccessfully attempted to deliver your parcel, it will be held at your local postal office or depot for a limited time period only. Following the instructions on the note, you will be able to arrange a re-delivery or collection.

Any unclaimed parcel after this timeframe may be returned to us. We can only issue a refund if we receive the returned items.

We are not responsible for delays or stolen orders.

BUSINESS SITES, SHOPS, RESTAURANTS
We are not responsible for any missing, stolen or returned parcels if the delivery address is a shared location such as a shop, business site, restaurant, etc.

APARTMENTS & SHARED ACCOMMODATION
We are not responsible for any missing, stolen or returned parcels if the delivery address is to an apartment complex, a concierge, or shared accommodation, whereby there are other residents who can accept your parcel or may have accepted your parcel.

RETURNED PARCELS TO US
We are not responsible or liable for any orders that are returned to us by the delivery companies or postal services due to being "undelivered", "unclaimed" or "refused", etc.
At our discretion, we may offer to refund such orders either in part or in full. Alternatively, if you would like to apply for a reshipment, we will charge a new handling and shipping fees.

Unfortunately, we do not offer guaranteed shipping window and we regrettably cannot guarantee a delivery date.

If your item does not arrive in time for any anniversaries, parties, weddings, birthdays, etc., we can only apologise profusely and humbly ask for your understanding.

We strongly advice our customers to order their items in advance. Please see our estimated shipping times above.

APO/FPO and PO Boxes are not accepted. Please use full addresses only!