Free shipping for all orders over £40 GBP and equivalent

COUNTRY / SHIPPING TIME / POSTAGE (£)

UNITED KINGDOM: 5 to 10 business days / £2
FRANCE: 5 to 15 business days / £2
GERMANY: 5 to 15 business days / £2
ITALY: 5 to 15 business days / £2
SPAIN: 7 to 15 business days / £2
PORTUGAL: 7 to 15 business days / £2
SWITZERLAND: 7 to 15 business days / £2
NORWAY: 7 to 15 business days / £2
FINLAND: 7 to 15 business days / £2
DENMARK: 10 to 15 business days / £2
SWEDEN: 10 to 15 business days / £2
ICELAND: 12 to 20 business days / £2
IRELAND: 12 to 20 business days / £2
REST OF EUROPE: 10 - 15 business days / £2
AUSTRALIA: 7 - 15 business days / £4
CANADA: 7 - 15 business days / £4
UNITED STATES: 7 - 15 business days / £4

* These estimated delivery times exclude processing time and delays. Due to circumstances entirely out of our control, some of our parcels may be held for longer than usual. Please note that delays are likely during February, August, November and December.

Please allow 1 to 3 business days for us to process your orders.

We employ small batch production as well as a on-demand manufacturing model. This allows us to respond to actual demand, reduce the risk of excess inventory and reduce waste from overproduction.

Processing time may be longer during high-demand seasons.

Clothing: we only keep up to 10 of each size in stock at a time. Most of our clothing are made to order by our suppliers with a processing time of up to 5 working days

Home furnishings and decor: we usually have up to 20 of each listed item in stock. In the event of unavailability, however, the items are made-to-order with a processing time of up to 5 working days

Stationery: we usually have up to 20 of each listed item in stock. In the event of unavailability, however, the items are made-to-order with a processing time of up to 5 working days

Deskmats & Mousepads: all our deskmats and mousepads are print-to-order with a processing time of up to 5 working days

All orders are tracked. You can track your parcel here or contact us via email at info@hanarii.com

Most of our parcels are delivered successfully without incurring any fees. However, should this occurs, all import duties (customs) and/or taxes must be paid by the customers referring to local custom policy.

We are not responsible for delays due to customs.

Depends. If you have ordered different items in one order, they may arrive to you at different days, depends on the inventory, the warehouse we ship them out from and shipping speed!

We ship your order using the exact address and information that are provided to us at the time of checkout. We cannot make any changes once your items are shipped out.

If you realise that you have entered the wrong address within 4 hours after ordering, you can request an order cancellation for a full refund.

Please make sure that you provide us the full address and correct details to ensure a timely, safe and successful delivery.

Any order that is not successfully delivered due to missing or incorrect information will be the sole responsibility of the customer. At our discretion, we may offer to refund such orders either in part or in full.

If your parcel is marked as delivered by the delivery company but you have not received it yet, it may be possible that it is held at your local depot, stolen, lost, or delivered incorrectly.

Please report a missing parcel to us as soon as possible - ideally within 5 days of it being marked as delivered. The postal service may find it difficult to locate or investigate your parcel if you report this outside of this timeframe.

If your parcel is marked as delivered but you do not have your item, please check your door or mailbox for a delivery note. If your local postal service have unsuccessfully attempted to deliver your parcel, it will be held at your local postal office or depot for a limited time period only. Following the instructions on the note, you will be able to arrange a re-delivery or collection.

Any unclaimed parcel after this timeframe may be returned to us. We can only issue a refund if we receive the returned items.

We are not responsible for delays or stolen orders.

BUSINESS SITES, SHOPS, RESTAURANTS
We are not responsible for any missing, stolen or returned parcels if the delivery address is a shared location such as a shop, business site, restaurant, etc.

APARTMENTS & SHARED ACCOMMODATION
We are not responsible for any missing, stolen or returned parcels if the delivery address is to an apartment complex, a concierge, or shared accommodation, whereby there are other residents who can accept your parcel or may have accepted your parcel.

RETURNED PARCELS TO US
We are not responsible or liable for any orders that are returned to us by the delivery companies or postal services due to being "undelivered", "unclaimed" or "refused", etc.
At our discretion, we may offer to refund such orders either in part or in full. Alternatively, if you would like to apply for a reshipment, we will charge a new handling and shipping fees.

Unfortunately, we do not offer guaranteed shipping window and we regrettably cannot guarantee a delivery date.

If your item does not arrive in time for any anniversaries, parties, weddings, birthdays, etc., we can only apologise profusely and humbly ask for your understanding.

We strongly advice our customers to order their items in advance. Please see our estimated shipping times above.

APO/FPO and PO Boxes are not accepted. Please use full addresses only!